Career At Nokia Network Nigeria
Our Company, Nokia invests in technologies important in a world where billions of devices are connected.
Our Company, Nokia invests in technologies important in a world where billions of devices are connected.
We are recruiting to fill the position of:
Job Title: NOC Manager - MS
Location: Lagos
Job Title: NOC Manager - MS
Location: Lagos
Job Descriptions
Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects.
Ensures operational efficiency by developing working practices, processes and methods.
Drives customer satisfaction activities in own area.
Main Responsibility Area
Responsible for implementing strategies in own site/technology/ functional area.
Has full responsibility for career and competence development, resourcing and recruiting in his/her unit/area/centre.
Has final short- term planning and cost control responsibility for own area.
Builds an environment that supports cooperation and cohesiveness among the work team and with other areas within the organization.
Responsible for implementing customer satisfaction improvements in own responsibility area.
Position Description
Principal Duties and Responsibilities (Essential Functions):
Ensure close Coordination of NOC team to meet NSN - EMTS agreed SLA
Responsible for Delivery of PM, BO, CM and NOC Team for customer requirements
Meeting with Customer on SLA - TT'related issues on outages, KPI's and QOS
Stream Lining all Process Related to Work Order Creation/Approval and change request
Ensure prompt escalations of all TT’s for outages and quality alarms, follow up with teams for TT closure within SLA
Close coordination with other vendors within the Etisalat network to ensure issues are resolved within the customer agreed SLA
Meeting with Vendor's to discuss Issue's and to Stream Line Process of Multi Vendor TT Escalation and Resolution
Meeting with sub cons to ensure outages are resolved within SLA , Diesel management and preventive maintenance are properly done
Providing Support to FLM Team regarding Outage’s, Quality alarms and KPI related Issue's.
Ensure proper implementation of all Change Request by CM team and within CR duration
Ensure site availability and agreed KPI are met for NSN managed cluster
Ensure business profitability for the MS project, Add on sales responsibility
Actively manage the network operations organizations in gaining high efficiencies and high quality predictable network performance as measured by key parameters
Continuously drive for efficiency, improvements and excellence in service delivery
Validate Monthly SLA/KPI performance with customer
Position Requirements
Candidates should possess relevant qualification.
English Language is a must.
Application Closing Date
Not Specified.
How to Apply
Not Specified.
How to Apply
Interested and qualified candidates should:
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