Employer: Sence Nigeria
We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the support they need to grow their businesses by providing them with value -added and convenient services in a friendly atmosphere.
Being a small business also, we understand the unique challenges of running a business in Nigeria and therefore offer solutions which are drawn mainly from our experience and exposure.
We are passionate about our clients and see ourselves more as partners working towards a common goal. At SENCE it is not about how much we can make but how much we can do to make our clients' goals that much more achievable.
Knowing that we have given one more business a shot at becoming a force to be reckoned with is very vital to our existence.
INFORMATION SECURITY OFFICER
ROLES AND RESPONSIBILITIES
The Information Security Officer (ISO) is responsible for the development and delivery of a comprehensive information security and privacy program. The scope of this program is company-wide, and includes information in electronic, print and other formats. The purposes of this program include: to assure that information created, acquired or maintained by the company and its authorized users, is used in accordance with its intended purpose; to protect the company’s information and its infrastructure from external or internal threats; and to assure that the company complies with statutory and regulatory requirements regarding information access, security and privacy.
The role has been broken down as follows;
Policy
Coordinate the development of the company’s information security policies, standards and procedures.
Work with key IT offices, data custodians and governance groups in the development of such policies.
Ensure that the company’s policies, support compliance with external requirements.
Oversee the dissemination of policies, standards and procedures to the office community.
Education and Training
Coordinate the development and delivery of an education and training program on information security and privacy matters for employees, other authorized users, and students.
Compliance and Enforcement
Serve as the company’s compliance officer with respect to the Company, State and Federal Information Security policies and regulations.
Prepare and submit required reports to external agencies.
Incident Response
Develop and implement an Incident Reporting and Response System to address the company’s security incidents (breaches).
Respond to alleged policy violations, or complaints from external parties.
Serve as the official company’s contact point for information security, privacy and copyright infringement incidents, including relationships with law enforcement entities.
Risk Assessment and Incident Prevention
Develop and implement an ongoing risk assessment program targeting information security and privacy matters.
Recommend methods for vulnerability detection and remediation, and oversee vulnerability testing.
Official Contact
Act as the official contact representing the company on Information Security matters; serve as the office contact point for external auditors and agencies, survey requests, etc on security/privacy matters.
Maintain Knowledgebase - Keep a--- of latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities pertaining to the company and its mission.
Emergency Preparedness - Take part in company’s Disaster Recovery Planning.
SKILL SET
Bachelor’s degree in a related field required. Advanced degree preferred.
Minimum 7 years of experience in Information Security, Information Technology or related field.
Experience in developing and administering an information security program essential.
Excellent policy development, program administration and compliance/incident response experience.
Very good knowledge of the regulatory environment of information security is essential.
Excellent project management.
Written and oral communications skills.
Ability to work collaboratively with a broad range of constituencies essential
A demonstrated ability to work with diverse groups of people is required.
Work experience 7-8 years
VACANCY - SOFTWARE DEVELOPER - PHP
ROLES AND RESPONSIBILITIES
A PHP developer is responsible for the layout, design and coding of a website specifically in PHP format. They figure out the technical and graphical aspects of a website. A PHP developer also maintains and updates an existing website.
RESPONSIBILITIES AND DUTIES
Develop the programming code from scratch or by adapting existing website graphics packages and software to meet business requirements
Uploading the web site onto a server and registering it with different search engines.
Testing the website and identifying any technical problems and hitches
Establishing the purpose of the website based on its target audience
Determining any functionality that the site must support and developing PHP content based on practical approved layout
Identifying the content type the site will host and ensuring compatibility with the PHP programming requirements
Giving guidance on colors, layout and styles for the client website is very important
SKILL SET
Skills in software graphics manipulation and web programming
Creativity and imagination and an open mind
Excellent interpersonal and communication skills
Ability to adapt and pick up new techniques and technology
Must be able to stay on top of advancing internet and computer technology and its effects to the business environment
Must be thorough and precise in their work
Ability to work individually or in a team to beat tight deadlines.
Ability to multi-task
Knowledge of international web standards and protocols is very important
Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc.
Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX etc.
Good knowledge of relational databases, version control tools and of developing web services
Experience in common third-party APIs (Google, Facebook, eBay etc.)
Passion for best design and coding practices and a desire to develop new bold ideas
EDUCATION AND QUALIFICATIONS
Degrees in Computer science, IT, Software Engineering, Web Development, Programming or other related field
0-2 years of Software Development experience in PHP.
Certification in PHP Web Development, Graphics and Software Programming
More specific Diploma, degree or certificate in Web Development, Multimedia Design, Web Design and Web Content Management is very beneficial.
Work experience 0-2 years
VACANCY - SOFTWARE DEVELOPER - IOS
ROLES AND RESPONSIBILITIES
Design and build advanced applications for the iOS platform
Collaborate with cross-functional teams to define, design, and ship new features.
Unit-test code for robustness, including edge cases, usability, and general reliability.
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
SKILL SET
The requirements for this role are as follows;
Bachelor/Master’s degree in Computer Science, Engineering or a related subject
0-2 years of Software Development experience
0-2 years’ experience or willing to learn iOS development
Have published one or more iOS apps in the app store
A deep familiarity with Objective-C and Cocoa Touch
Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
Solid understanding of the full mobile development life cycle
Work experience 0-2 years
VACANCY - SOFTWARE DEVELOPER - MICROSOFT SHAREPOINT
ROLES AND RESPONSIBILITIES
We are looking for a Microsoft SharePoint Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation Microsoft SharePoint Applications that serves all the organization goals.
RESPONSIBILITIES
Strong knowledge and understanding in Microsoft Office SharePoint Server 2007
3 - 5 years' experience with ASP.NET Development.
Experience in developing and maintaining Web services and multi-threading.
Experience of building and maintaining application using object oriented methodology.
Workflow Developments.
Great communication and customer service skills.
KPI knowledge.
SKILL SET
Bachelors/Master’s degree in Computer Science, Engineering or a related subject
0-2 years of software development experience
0-2 years’ experience or willing to learn of SharePoint development
Experience with Visual Studio environment
Basic Knowledge of Networks and Domain
Solid understanding of the Software Development life cycle.
Work experience 0-2 years
VACANCY - SOFTWARE DEVELOPER - DOTNET
ROLES AND RESPONSIBILITIES
Working within the Technology team, specifically on the software design and development of commercial web-based software products and applications
Design, implement, and tune enhancements that work within the startup environment
Work within Market pander’s software development expectations, processes, and quality initiatives
Work to accurately evaluate risk and estimate software development tasks
Strive to continually improve technical and developmental skills
Collaborate with cross-functional teams to define, design, and ship new features.
Work with outside data sources and API's
Unit-test code for robustness, including edge cases, usability, and general reliability.
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
SKILL SET
Bachelors /Master’s degree in Computer Science, Engineering or a related subject
0 to 2+ year of experience with web development on ASP.NET 2.0 or above
0 to 1+ year of experience with HTML/CSS, JavaScript, jQuery
0 to 1+ year of experience with Database Fundamentals (SQL Server/MySQL)
Experience with any Source control tool
Ability to understand and create ERD, Class Design etc
Knowledge of data structures and algorithms, since we will develop a lot of search tools and applications
Good Communication skills
Must show flexibility to learn & work on other technologies apart from SaaS/Cloud
Experience working in small teams
Solid understanding of the full mobile development life cycle.
Work experience 0-2 years
VACANCY - SOFTWARE DEVELOPER - ANDROID
ROLES AND RESPONSIBILITIES
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features.
Work with outside data sources and API's
Unit-test code for robustness, including edge cases, usability, and general reliability.
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
SKILL SET
BSc/MSc degree in Computer Science, Engineering or a related subject
0-2 years of software development experience
0-2 years’ experience or willing to learn Android development
Have published at least one original Android app
Experience with Android SDK
Experience working with remote data via REST and JSON
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle.
Work experience 0-2 years
VACANCY - NETWORK ENGINEERS
ROLES AND RESPONSIBILITIES
The network engineer will be responsible for the smooth operation of the organization’s Voice as well as Data network for providing maximum performance and availability for the users. He/She will ensure that all the branches like LAN, WAN and VOIP are designed installed and maintained. This position requires the candidate to be technically updated and be well versed in using all kinds of upcoming software and technologies.
DUTIES
The following represents the duties and responsibilities for this role
Configures and supports the network mechanism and instruments.
Configures and supports firewall systems.
Designs Networks and provides customers with specific solutions.
Monitors Network and Network security.
Manages and monitors System Utilization as well as Back-up utilization.
SKILL SET
Essential qualifications and requirements for this job include the following;
A minimum of a Bachelor degree in any Computer related course.
Good working knowledge of CCNP, CCNA.
A minimum of 2 years’ experience in and sound knowledge of Network and System administration and other relevant field.
Very good knowledge of Cisco as well as other vendor routers.
Good knowledge and experience of Configuration and Management of Switches.
Awareness of ISP operation. And should be well versed in address and routing management.
Good knowledge of security as well as risk management preferably in an ISP environment.
Practical knowledge of NAT and IPSEC
Experience of Code Management and Revision Control System is an added advantage.
Some experience in sound Project Management and Handling is an added advantage.
Work experience 2-3years
VACANCY - NETWORK OPERATIONS CENTRE (NOC) ENGINEERS
ROLES AND RESPONSIBILITIES
The Network Operations Centre is where information technology specialists perform their work using highly expensive and sophisticated tools and equipment and from where network monitoring and control is implemented over a telecommunication or satellite. This is where network problems are found and resolved; data updated and new software distributed. The Engineers who work at the Centre will be responsible for efficient functioning of the organization’s network system.
The following levels of Engineers are required for this role;
Network Operation Centre Shift Leader (Suited for A Network Engineer with more than 5 years’ experience) – REF (SENOC48/a)
Tier 1 Engineer – (Suited for IT students) (Ref SENOC48/b)
Tier 2 Engineer – (Suited for a fresh graduate Engineer ) REF (SENOC48/c)
Tier 3 Engineer - (Suited for a Network Engineer with minimum of 3 years’ experience) REF (SENOC48/d)
The NETWORK OPERATION CENTRE engineers execute a variety of jobs such as administering and configuring Cisco routers, changing firmware (small and fixed software programs) regularly, resolving network issues and checking that multimedia files transmitted via networks are working properly.
DUTIES
Supervises the functioning of network components and makes sure that they are active and problem free.
By applying essential software application and hardware tools detect and identify the nature of problems and solve them problem.
Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them himself.
Takes the help of technical experts from the organization or from outside (if required) to solve a problem.
Manage complaints and ensure that they are resolved.
Completes work according to policies of the company.
Maintains a detailed record of the problems and methods used to solve it.
Maintains network facilities for continuous performance.
Synchronizes with technical staff to design and create new software applications for supervising network performance and operations.
Carries out inspections on a regular basis on network performance and prepares final reports for management.
Deals with power outages, black holes, network failures and ensures the stability of the main network.
SKILL SET
To qualify the candidates must have the following;
A bachelor degree in Information Science or Computer Science.
A good experience in handling computer networks.
Experience in hardware and software used by the company are generally given priority.
Ability to solve different network problems which may include those that cannot be resolved using typical methods.
Ability to think ahead in order to identify and use special measures in problem solving.
Ability to understand information in different formats such as pictorial, verbal and print representations.
Good communication skills
Excellent problem solving capabilities
Demonstrable technical knowledge.
VACANCY - CALL CENTRE OPERATIONS MANAGER
ROLES AND RESPONSIBILITIES
The roles and responsibilities for this job are as follows;
Determining Call Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
Identifying and evaluating state-of-the-art technologies; www.nigerianbestforum.com
Establishing technical specifications, and production, productivity, quality, and customer-service standards;
Contributing information and analysis to organizational strategic plans and reviews.
Developing Call Center systems by developing customer interaction and voice response systems, and voice networks;
Maintaining and improving Call Center operations by monitoring system performance, Identifying and resolving problems, preparing and completing action plans;
Accomplishing Call Center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, disciplining employees and communicating job expectations;
Administering scheduling systems;
Planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures.
Meeting Call Center financial objectives by estimating requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Preparing Call Center performance reports by collecting, analyzing, and summarizing data and trends.
SKILL SET
To be successful in this role the candidate must have the following;
A good first degree in any Subject, Computer Science or Engineering will be preferred.
Minimum of 5 years work experience managing a Call Centre.
Good exposure to Process Improvement
A good understanding of processes and how to manage them
Customer Focus
Strong Listening abilities
Very good Phone etiquette
Strong verbal communication skills
Very good relationship building/interpersonal skills
Strong problem solving skills.
Ability to multi task
A very good team player
Work experience 5 - 6 years
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