Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant position:
Vacancy - Manager, Member Services
Vacancy - Manager, Member Services
Location: Nigeria
Responsibilities
Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
Manage the member services operation which includes membership, registration, and information dissemination
Ensure that all membership records, communication and product orders processed by member Service staff within required times.
Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements
3 to 5 years experience in similar job role while a University Degree would be of advantage.
Knowledge of principles, practices and techniques of operations.
Be creative, detail orientated and self-motivated.
Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
Knowledge of systems used in the Reservation Department would be an advantage.
Good project management skills.
Application Closing Date
6th November, 2013
Method Of Application
Interested and qualified candidates should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
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