Vacancy - Michael Stevens Consulting Currently Accepting CVs...

Employer: Michael Stevens Consulting
 

 The Company:
Michael Stevens Consulting - Our client, is one of the largest and most successful conglomerates in the industrial, trading and building sectors of Nigeria.

Michael Stevens Consulting is recruiting to fill the position of:

Job Title: Customer Relations Officer
Location: Lagos

Key Responsibilities
Take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls.
Maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.
Ensure that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.
Keep accurate records of discussions or correspondence with customers.
Take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintain all records in a time critical environment.
Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements, policies and procedures.

Qualifications
A Bachelors degree or equivalent in a relevant social science discipline.
Must possess a minimum of 5 years relevant professional working experience.
Relevant professional certifications e.g Customer Relationship Management (CRM).
A Masters degree in a relevant discipline will be an added advantage.

Key Skills:

Demonstrate initiative with a results orientation, while exhibiting strong drive and leadership skills.
Ability to drive client focused outcomes.
Candidate must possess strategic business focus and strong communication skills.
Ability to apply innovative approaches, to work in team, analyze and summarize and also pay attention to details and objectives.
Possess a good understanding of business processes.


How to Apply
Qualified candidates should send their CV's to: jobs@michaelstevens-consulting.com or msjobz@gmail.com The subject of the email should be the job position being applied for.

Application Deadline  Friday, 13th February, 2015.

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