Qualification & Experiences:
Bachelor in Law
Minimum of 6- 8 years post NYSC experience
Prior experience in a debt recovery role; preferable with financial services or microfinance industry would be an added advantage
Basic mathematics and analytical skills required, as well as investigative and persuasive skills
Effective communication and reporting skills required
Computer literate - Proficiency in the use of Microsoft office programs
Key Performance:
Analytical and Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully;
Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional issues
Technical Skills - Strive to continuously build knowledge and skills; Be assertive and possess a good negotiation skill
Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Remains open to others? ideas and innovative/tries new things
Investigative Skills ? Ability to conduct an effective customer interview process; Ability to listen effectively and inquire rightly
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles
Planning/ Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
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