Job Description;
To develop standards of reporting, measurements and presentations for management & digital services division
To monitor operations performance, project updates, and leadership alarms on digital services business performance & operations
To ensure accurate reporting of performance for all products and services within digital services.
Support the shareholder return strategy by developing and implementing strategic business processes that are aligned to achieving all elements on the business score card. (i.e. grow market share, grow ict & data revenue, increase ebitda margins, assure revenue, returns management and net subscriber additions).
Participate in the review of business processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in divisional budget year-on-year.
Prepare digital services reports, develop forecasts and make fact-based recommendations to management for improved profitability
Perform data and trend analysis of all revenue generating transactions, commissions, cost of sales, targeted campaigns within digital services
Develop quarterly reforecasts and annual plans and ensure relevant business rules are applied in the budget process and forecasting scenarios for digital services
Carry out activity based costing (abc) analysis and reporting
Interpret results of financial services performance and the contribution to overall revenue periodically
Preparing digital services business plans, forecasts and reports in association with the management of digital services division and finance planning + reporting
Manage the demand forecast of digital services products and services (quarterly and annually)
Report, monitor and document the division’s performance scorecard, and report at the relevant forums
Serve the division’s internal customers and provide solutions to improve the customer experience.
Strategic partnerships with mtnn leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of mtn group and mtnn transformation initiatives focusing on customer centricity, including perfect 10 project.
Drive an increase in mtnn’s net promoter score for various digital services products/services.
Liaise with other departments such as finance, information service, enterprise solution and marketing to understand their input into digital services
Gather and analyze a variety of customer and agent data for segmentation, risk assessment, campaigns etc
Liaise with is and other departments to ensure digital services and mtnn leadership requirements are met by the edw/bib/daas/eva.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) And develop a close working relationship with relevant information sources to provide an integrated service.
Collaborate with the bi functions in marketing and its to build reliable, timely and accurate reporting for various forums and various frequencies
Coordinate, coach and influence external partners and essential support departments across mtnn’s business units to deliver a seamless pre-sales and post-sales service experience.
Manage business performance measurement and monitoring and carry out risk assessments to identify impact of (internal and external) activities on performance and provide advice
Provide analytical commentary to support the analysis, risk assessments and forecasts
Monitor and analyze market and economic conditions in order to develop metrics to measure performance and drive profitable growth
Perform ad hoc analysis of business issues as needed to support the achievement goals
Deliver on key business metrics i.e. active subscriber (rgs 30), agent distribution, revenue, churn, savings, product performance, competitive environment and their relevant metrics
Ensure that all information and data collected, stored, shared and reported are in line with mtnn guidelines
Analyze and report special focus digital services kpis and activities e.g. campaigns, service channels, product and services adoptions, accounts and customer profitability, customer satisfaction, etc.
Communicate detailed, accurate, timely, and easily accessible information on all kpi’s (financial and non-financial)
Collaborate with is (edw and others) and bi to ensure reports meet specifications and made available as per sla
Develop a robust and detailed demand forecast on all services and products
Report & track all internal & external audit observations and follow up on the resolutions with all management of digital services
Analyze and evaluate data reports (both internal and external sources) to increase productivity and performance
Document, monitor and report on the business planning process for digital services division along with divisions management team
Manage the demand forecast of digital services products and services (quarterly and annually)
Report, monitor and document the division performance scorecard, and report at the relevant forums
Maintain, report and alarm competitive landscape and risk register of the digital services space
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job condition
Normal mtnn working conditions
Requirements, Experience & Training
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